FAQs

We are currently on track to open and begin operating the Dogplex in June 2026!

Here’s a breakdown of our daycare and boarding rates:

Daycare:

Both our Open-Concept and Regular Daycare are priced at a flat rate of $36.99/day. Depending on the amount of dogs in your fur-family, the rate are as follows:

• 1 dog - $36.66/day
• 2 dogs - $64.99/day
• 3 dogs - $92.99/day

Boarding (per dog/night):

• Suite – $49.99
• Suites with Patio – $54.99
• Villas – $64.99
• Villas with Patio – $69.99
• The Canine Lounge (open-concept boarding) – $79.99

Perks & Savings:

• Exclusive Savings for CPAWS members on daycare and boarding rates.
  
• Dogs staying in Villas or higher receive a complimentary daily walk and treat of choice
  
• Dogs staying in The Canine Lounge receive exclusive access to our saltwater Deep Water Container Pool
  

If you’re unsure which option is best for your pup, our team is always happy to help guide you!

2206 Bradley Ave. London ON Canada N6M1E6

UPGRADES:

• Open-concept social environments – new spaces like the Canine Lounge designed for safe, structured group interaction.
• Enhanced boarding experiences – upgraded room types, added comforts, and more personalized care options
• Integrated day-to-night experience – daycare, boarding, and social spaces seamlessly connected.
• More ways to engage – add-ons like walks, enrichment, treats, and photo moments built into stays.

NEW ADDITIONS:

• Dogplex Cafe, Expresso Bar & Eatery – coffee, breakfast and lunch offerings, and a place to stay, work, or relax on-site.
• 15-acre, off-leash dog park – secure, membership-based access with unique amenities and space to explore.
• 140-foot Lagoon and dog water park with over 4000 sqft. of swimming area for dogs of all sizes.

Pricing will be announced closer to our Grand Opening, we expect our Grand Opening to be in the Summer of 2026!

Yes!

Included in our membership offering, our 140-foot in-ground, Italian sand lagoon has over 4000 sqft of swimmable area for dogs of all sizes. The dog lagoon features a maximum depth of 3 feet in varying areas, and shallow beach entries about the entire perimeter. It will also feature spraying water fountains and fun outdoor equipment!

Yes! If your pup is with us during a daycare or boarding stay, you can have them signed up for pool play (just like previously in canine cove) for $14.99.

Our DogPlex membership gives you exclusive perks and added value every month:

• 10% off all boarding and daycare services
  
• Unlimited access to the off leash member park and dog lagoon
  
• 1 free self-dog wash per month
  
• Birthday gift for your pup in their birthday month
  
• 2 free guest passes per month for another fur-friend
  
• Rent-A-Yard discount (coming soon)

Yes! We now have three open-concept daycare areas, allowing us to be more intentional with how we group your dogs. This means we can better match pups based on:

• Size
  
• Temperament
  
• Play style and preferences

With more space and flexibility, your dog will enjoy a safer, more comfortable, and more personalized play experience.

Yes! We’re expanding our retail offering to bring you 3x more selection than before, making it easier than ever to find everything your pup needs in one place.

• Triple the retail space with more toys, treats, and essentials (even for humans!)
  
• Expanded product variety to suit all breeds and preferences
  
• Dog food program available for convenient, ongoing access to your pup’s food
  

It’s all about creating a one-stop shop for you and your dog!

You can see your pup's schedule just below on this page!

Yes!

After all daycare pets have gone home for the day, there are 2 main indoor areas that can be used if the weather outside isn't so great!

They have non-skid flooring, turf areas for bathroom breaks and TV screen for enrichment channels to be played throughout the day!

Dogs boarding at Country Paws must be up to date on DHLPP, Rabies, and Bordetella vaccinations. If your dog recently received the Bordetella vaccine, the full incubation period must be completed before their boarding stay.

Rabies: Your pup likely already has this one as part of their core vaccines as a puppy. It is required by law, the rabies vaccine protects against a fatal virus that can be transmitted to both animals and humans. It is also a requirement by law in Ontario that all dogs that are pets are required to have their Rabies vaccination.

Note: If your dog is 6 months or younger, you do not require the Rabies vaccine as they are too long to receive it yet!

Distemper (DHPP/DAPP): This core vaccine protects against highly contagious viruses such as distemper, parvovirus, adenovirus, and parainfluenza — all of which can spread quickly in group environments.

Bordetella: This vaccine helps protect against canine influenza — commonly known as the “canine cough” — a highly contagious respiratory illness that can spread quickly when dogs spend extended time together in social settings like daycare and boarding.

We strongly recommend all pets attending our facility have: Flea and Tick Prevention, Leptospirosis Vaccination.

Country Paws requires at least 48 hours’ notice for dog boarding cancellations, including early returns. If less notice is given, cancellation fees may apply.

Yes! If someone other than the owner will be picking up your dog, please let us know in advance. Identification will be required at pickup.

Yes! A reminder to let us know if they are in heat or expecting a heat and we will accommodate. Accommodations could include play with only fixed females pups and/or no play.

No age requirement!

However, your pup is required to have at least their 1st round of core vaccinations prior to attending including distemper and bordetella. Rabies is required for pups over the age of 6 months.

After your pup receives a vaccine, a short activation period is required to allow immunity to fully develop before attending.

For Bordetella, we require:

• 3 days after intranasal administration
• 5 days after oral administration
• 14 days after injectable administration

For Distemper (DHPP/DAPP) and Rabies, there is no required incubation waiting period.

Yes. Our prices, rates, and service fees may be updated from time to time.

Yes, even with required vaccinations, dogs can still occasionally become ill while boarding in a shared care environment. Vaccines help reduce the risk of communicable illness, but they do not eliminate it completely.

Check-out time for boarding at Country Paws is 11:00 AM on your dog’s departure day. If your pup is not quite ready to head home, they can stay longer with our Stay ’n Play option for an additional charge.

Yes! For an additional charge, dogs may Stay ’n Play until the end of the business day.

You’re welcome to bring a small blanket or comfort item from home if your pup finds it soothing, as long as they are not prone to chewing or destroying bedding.

Familiar scents can help some dogs settle in more comfortably.There’s no need to bring a bed, as we provide elevated raised beds for all guests, think of them as a personal little hammock designed for comfort and cleanliness.

If your dog is crate-trained and requires sleeping in a crate overnight for MEDICAL reasons, we will accept the crate. We also provide Country Paws blankets at bedtime for guests who can safely enjoy them without chewing or ingesting fabric.

Indoor/Outdoor Suite

Our most popular option! These suites give your dog the best of both worlds, access to a cozy indoor sleeping area plus their own private outdoor run. Great for dogs who enjoy fresh air and a little extra space throughout the day. This room is along the general population, great for pups that like to see what's going on day-to-day.

Deluxe Room

A fully indoor, climate-controlled space designed for comfort and relaxation. These rooms are perfect for dogs who prefer a quieter, more den-like environment while still enjoying plenty of daycare playtime. The room includes a TV and large window for basking in the sun.

VIP Room

The ultimate luxury experience! VIP rooms are our most spacious and premium accommodations, offering extra comfort, privacy, and a more elevated stay. Ideal for pampered pups or longer stays where that “at-home” feeling matters most. This room also includes a TV and a daily complimentary walk!

Find more information about Suite Types Here!

Solo Daycare means your dog enjoys their own private suite throughout the day, along with scheduled group play and enrichment sessions. This option is ideal for dogs who prefer their own space between activities.

Buddy Daycare is available to dogs who have been evaluated and approved by our team to comfortably share a suite with a compatible companion. Buddy guests enjoy the same structured play and care, but share their private space with a friend and receive a 5% discount for room-sharing.

All Buddy pairings are carefully assessed and determined by Country Paws staff to ensure safety and comfort for both dogs.

Some of our guests are approved as “Buddies,” meaning our team has evaluated them and confirmed they are comfortable sharing their space with a compatible companion for the day.

Buddy status is determined by Country Paws staff based on temperament and behaviour during their assessment.Dogs who are approved to room-share receive a 5% discount, as they are happily sharing their suite.

Yes!

We’re happy to offer tours for both new and existing guests. During your visit, we’ll walk you through the areas your dog spends time in, including our indoor daycare spaces, as well as our suites and villas in the kennel. For safety reasons, we’re not able to bring guests into high-traffic or active working areas (such as when staff are forming playgroups, feeding, or tending to dogs).

However, we’ve designed our space with plenty of viewing windows so you can easily observe our daily operations in action.We love showing you where your pup will play, rest, and feel right at home!

Yes. All playgroups are thoughtfully selected and assessed by our team to ensure compatibility and safety. Any time dogs are interacting with others outside of their household, they are actively supervised by a trained staff member.

In addition to in-person supervision, we utilize live camera monitoring throughout the facility, allowing our team to observe play areas in real time from multiple staff stations within the building.

Your dog’s safety, comfort, and positive social experience are always our top priority.

Your dog’s day is thoughtfully structured to include multiple supervised playgroups and outdoor breaks spread across the morning, afternoon, and evening.

Mornings and afternoons are the most active, with opportunities for social play, exercise, and fresh air. As the day winds down, the evening routine becomes calmer, with a final outdoor break before settling in for a restful night around 9pm.

This balanced schedule ensures your pup gets plenty of stimulation, socialization, and downtime throughout their stay.

Your dog’s safety is our top priority. If an incident occurs, our team acts immediately.

Our staff will assess the situation right away and notify a manager, who will determine the appropriate next steps, whether that’s providing first aid or seeking veterinary care. We closely monitor all dogs and are trained to recognize what’s normal vs. out of the ordinary.

We believe in transparent communication. If anything happens that is unusual, concerning, or beyond minor day-to-day occurrences, we will contact you promptly to keep you informed and discuss how you’d like us to proceed.

For very minor issues (like a one-off upset stomach), we may simply monitor and update you if it continues, but anything significant or out of character for your dog, you’ll hear from us right away."

Owners are responsible for payment for boarding, grooming, and any additional services provided during their dog’s stay.

Owners are responsible for any excessive damage caused by their dog, as well as any incidents involving aggressive or injurious behaviour.

If your dog starts showing signs of illness during their stay, our team will contact you or your emergency contact as soon as possible to arrange pickup. If needed, and if space allows, your dog may be moved to a Deluxe Isolation Suite for more specialized care.

In a medical emergency, we will make every effort to contact you or your emergency contact first. If we cannot reach you quickly, you authorize Country Paws to provide or arrange necessary medical treatment, special care, or medication for your dog.

If space and staffing allow, your dog may be moved to a Deluxe Isolation Suite for more specialized care. Additional nightly charges would apply, and availability is not guaranteed.

Owners are responsible for the costs of medical treatment, special care, medication, and related services provided while their dog is in our care.

We take a thoughtful, individualized approach to every dog in our care, paying close attention to their body language and comfort level. Our team allows dogs to move at their own pace and approach us on their terms, ensuring we respect each dog’s boundaries while maintaining a safe environment for both our staff and guests.

To support this, we offer a variety of room types designed to help reduce stimulation and create a more comfortable, settled experience for dogs with different needs.

If your dog has any known behavioural tendencies, including forms of reactivity or aggression (such as food, kennel, or same-sex aggression), we ask that you share this information with us in advance. We have experience working with many dogs who require additional care and understanding; however, safety is always our top priority. In situations where a dog’s behaviour presents a risk to staff or other dogs, owners may be required to arrange immediate pick-up.

Our goal is always to provide a safe, supportive environment where every dog can feel as comfortable as possible.

Yes, we accommodate a wide range of medical conditions and individualized care requirements at Country Paws.

Every dog is unique, and we’re happy to discuss your pup’s specific needs to determine how we can best support them.

Please give us a call or send us an email with details about your dog’s care plan. You’re also welcome to schedule a visit to meet with our management team so we can review everything together and ensure Country Paws is the right fit for your dog’s comfort and safety.

Yes, we are able to administer a wide range of medications, including oral, topical, and injectable forms. Our trained team ensures that all medications are given safely and according to your instructions.

A medication administration fee applies per visit to your dog’s room. Pricing typically ranges from $0.75 to $1.00 per administration, depending on the type of medication, method of administration, and your dog’s individual needs.

Community play at Country Paws is supervised group play designed for dogs who enjoy social time with others. We use your dog’s behavioural history, along with staff observation, to help decide if community play is the right fit and to keep the experience as safe and positive as possible.

When a new pup visits our facility, our priority is ensuring they are thoughtfully introduced and placed with the right social group. We take a tailored approach based on each dog, using appropriate precautions to support positive interactions. These may include leash-assisted introductions, starting with calmer companions, smaller group settings, or one-on-one staff interaction until the dog is comfortable.

Our goal is to help every pup build positive relationships at their own pace, while respecting their boundaries and ensuring a safe, enjoyable experience.

Community play is supervised by our staff, and we work to provide a safe and positive environment. As with any group dog setting, interactions can sometimes be unpredictable and minor incidents such as scratches, bites, or disagreements between dogs may occur.

Yes, you can opt out of community play at Country Paws. If you do not want your dog to participate, simply ask a staff member to remove that agreement from your account.

Owners remain responsible for injuries, damages, or incidents caused by their dog during community play, including those involving other dogs, people, property, or their own dog.

Yes. If we feel it is best for your dog’s safety or the safety of others, our team may remove them from community play at any time.

Sharing accurate information about your dog’s temperament and history helps us make thoughtful playgroup decisions and support a safer experience for all dogs.

We rely on the behavioural information you provide, along with staff observation and professional judgment, to determine if, when, and how your dog participates in community play.

If your pup hasn’t visited us before, what are you waiting for?! We always recommend bringing them in for a daycare day before their boarding stay. It’s a great way for them to get familiar with the space, our team, and their new friends.

While we’d love to be the perfect fit for every dog, we also know that every pup is unique. We pay close attention to what they’re telling us through their behaviour and are always open and honest with owners about what we observe. On their first day, we take into account their history, personality, and comfort level, and ease them into the community in a way that feels right for them.

All dogs in our care follow a consistent, structured routine, so they know what to expect each day. While there are optional add-on services, every pup receives the same level of outings, attention, and care as part of their stay.

After their first visit, you’ll receive a Pawgress Report with updates on how their day went—and keep an eye on our socials for some adorable photo moments!

We understand that not all dogs enjoy the company of other pups, and that’s completely okay! We are happy to accommodate solo play with our staff, ensuring your dog still receives the same level of care, attention, and interaction throughout their stay.

For dogs who may benefit from a quieter environment, we also recommend our Villa accommodations, which offer a more private space with less overall traffic and stimulation.

If you’re unsure how your pup will do in a social setting, we can work with you to explore safe, gradual introductions where appropriate, such as calmer companions, size-based groupings, or more controlled play environments.

We also offer private play park options (coming in Phase 2), and if your dog is comfortable on leash in a controlled setting, you’re always welcome to visit our café and patio together.

Yes, Country Paws may capture and share photos or videos of dogs during boarding, grooming, daycare, training, or community play. These special moments may appear on our social media, website, or other promotional materials, and you can opt out at any time by letting our team know.

Photos or videos may be shared on our social media pages, website, online galleries, and in print or digital promotional materials.

No! We may share your dog’s name, but we will not share your personal information.

Yes, with your consent photos and videos taken by Country Paws may be edited, reused, and shared across our promotional platforms.

All photos and videos taken by Country Paws remain the property of Country Paws.

No. Photos and videos are used for promotional purposes only, and no compensation is provided.

Yes! If you do not want your dog included in photo or video content, please let a staff member know and we can remove this agreement from your account.

Yes, you can opt out of photo and video consent at Country Paws. Just let a staff member know if you would like that agreement removed from your account!