Privacy Policy

Last updated: July 29, 2026

Country Paws Boarding Inc. operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).

Country Paws Boarding Inc. is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number and email address.
• Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.
• Communications with us, including information you provide when contacting us, such as when sending a customer support inquiry.
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.
• Advertising and analytics information, including pages and products viewed, links or advertisements clicked, searches performed, items added to a cart, checkout activity, purchase activity, referring websites, campaign information and identifiers associated with your browser or device.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, make a purchase, communicate with us or otherwise provide us with personal information.
• Automatically through the Services, including from your device when you use our products or services or visit our website, and through cookies, pixels, APIs and similar technologies.
• From our service providers, including when we engage them to provide technology, payment processing, analytics, advertising, hosting, customer support or other services on our behalf.
• From our business, marketing and advertising partners or other third parties, including Shopify and Meta Platforms, Inc. and its affiliates.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Providing, Tailoring and Improving the Services

We use your personal information to provide you with the Services, including to:

• perform our contract with you;
• process payments;
• fulfill orders;
• remember your preferences and items you are interested in;
• send notifications related to your account;
• process purchases, returns, exchanges or other transactions;
• create, maintain and manage your account;
• arrange shipping;
• facilitate returns and exchanges;
• enable you to post reviews; and
• create a customized experience, such as recommending products or services based on your activity or previous purchases.

We may also use personal information to understand, tailor and improve the Services.

Marketing and Advertising

We may use your personal information for marketing, advertising and promotional purposes.

This includes sending you promotional communications by email, text message or postal mail, subject to your communication preferences and applicable law.

We also use advertising and analytics technologies, including the Meta Pixel and, where enabled through Shopify, the Meta Conversions API.

These tools help us:

• measure the effectiveness of our advertising;
• understand how visitors interact with our website;
• attribute website visits, purchases and other activity to advertising campaigns;
• create advertising audiences;
• show advertisements to people who may be interested in our products and services;
• retarget previous website visitors;
• improve advertising delivery and performance; and
• display advertisements based on previous interactions with our website.

Information collected or shared for these purposes may include:

• your IP address;
• approximate location;
• browser, device and operating-system information;
• website activity;
• pages, products or services viewed;
• searches performed;
• links or advertisements clicked;
• items added to your cart;
• checkout activity;
• purchases and transaction values;
• referring website or campaign information; and
• unique identifiers associated with your browser or device.

Depending on the Shopify data-sharing settings we enable, information such as your name, email address, phone number and location may also be securely transmitted to Meta for matching, advertising measurement and audience-building purposes.

Shopify’s Enhanced and Maximum Meta data-sharing settings may use both the Meta Pixel and Conversions API and may share customer contact information and browsing behaviour to match users on Meta’s platforms.

Meta may use the information it receives in accordance with its own privacy policy, including to provide advertising measurement, reporting, audience-building, ad optimization and personalized advertising services. The Conversions API creates a direct connection between marketing data and Meta’s advertising systems and may be used alongside the Meta Pixel.

Security and Fraud Prevention

We use your personal information to:

• authenticate your account;
• provide a secure payment and shopping experience;
• detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity;
• protect public safety; and
• secure our Services.

If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password or other access details with anyone else.

Communicating With You

We use your personal information to provide customer support, respond to inquiries, provide effective services and maintain our business relationship with you.

Legal Reasons

We may use your personal information to:

• comply with applicable laws;
• respond to valid legal processes, including requests from law enforcement or government agencies;
• investigate or participate in civil discovery, potential or actual litigation or other legal proceedings; and
• enforce or investigate potential violations of our terms, policies or legal rights.

Cookies, Tracking Technologies and Interest-Based Advertising

We and our service providers, analytics providers and advertising partners use cookies, pixels, tags, APIs and similar technologies to:

• operate the Services;
• remember your preferences;
• maintain website functionality;
• understand how visitors use our website;
• measure advertising performance;
• attribute activity to advertising campaigns; and
• provide relevant or interest-based advertisements.

These technologies may collect information automatically when you visit or interact with the Services, including:

• your IP address and approximate location;
• browser, device and operating-system information;
• pages, products or services viewed;
• time spent on pages;
• links and advertisements clicked;
• searches performed;
• items added to your shopping cart;
• checkout and purchase activity;
• referring websites and advertising campaign information; and
• identifiers associated with your browser or device.

We use Meta advertising tools, including the Meta Pixel and Meta Conversions API, to collect or share information about activity on our website.

These tools may allow Meta to:

• associate website activity with a Facebook or Instagram account;
• measure whether an advertisement resulted in a website visit, purchase or other action;
• create custom, retargeting or similar audiences;
• optimize advertising delivery; and
• show personalized advertisements on Facebook, Instagram and other websites or services.

Online behavioural advertising involves tracking online activity in order to display advertising based on inferred interests. Canadian privacy guidance states that individuals should be clearly informed about these practices and provided with a meaningful and accessible way to opt out.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

You may be able to manage or limit certain advertising and analytics technologies through:

• the cookie preferences or cookie banner available on our website;
• your browser settings;
• your device settings;
• your Meta advertising preferences; or
• other available industry opt-out tools.

Disabling cookies may affect the functionality or availability of certain features of the Services.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy.

These circumstances may include:

Shopify, Vendors and Service Providers

We may disclose personal information to Shopify, vendors and other third parties who perform services on our behalf, including:

• IT management;
• website hosting;
• payment processing;
• data analytics;
• customer support;
• cloud storage;
• fulfillment;
• shipping;
• fraud prevention; and
• marketing technology.

Advertising, Analytics and Marketing Partners

We may disclose personal information to advertising, analytics and marketing partners, including Meta Platforms, Inc. and its affiliates, to:

• measure advertising performance;
• attribute website visits and transactions to advertising campaigns;
• create advertising audiences;
• retarget website visitors;
• provide relevant advertisements; and
• understand how customers interact with the Services.

Depending on the tools and data-sharing settings we use, information shared with these partners may include:

• identifiers;
• contact information;
• device information;
• website and browsing activity;
• checkout information; and
• transaction information.

These partners process personal information in accordance with their own privacy notices.

At Your Direction or With Your Consent

We may disclose information when you direct us to do so, request that we do so or otherwise consent to the disclosure.

This may include disclosures required to ship products, complete transactions or enable your use of social media widgets, login integrations or similar features.

Affiliates and Corporate Group

We may disclose information to our affiliates or otherwise within our corporate group.

Legal and Business Purposes

We may disclose information:

• in connection with a merger, acquisition, financing, reorganization, bankruptcy or other business transaction;
• to comply with applicable legal obligations;
• in response to subpoenas, search warrants or similar lawful requests;
• to enforce applicable terms, policies or agreements; and
• to protect or defend the Services, our rights and the rights of our customers, employees or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside.

To help protect, grow and improve our business, we may use Shopify features that incorporate data and information obtained from your interactions with our store, other merchants and Shopify.

In these circumstances, Shopify may be responsible for processing your personal information, including responding to requests to exercise rights relating to information processed by Shopify.

To learn more about how Shopify uses personal information and the rights you may have, visit Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness or reliability of third-party websites or platforms.

Information you provide in public or semi-public venues, including social media platforms, may also be viewable by other users and may be used by third parties without limitation.

Our inclusion of a link does not necessarily imply endorsement of the content, owner or operator of that website or platform.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that the information be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms may be defined under applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee complete security.

Information transmitted over the internet may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on several factors, including whether we need the information to:

• maintain your account;
• provide the Services;
• complete transactions;
• comply with legal obligations;
• resolve disputes; or
• enforce contracts, policies and legal rights.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances and may be subject to exceptions permitted by law.

Right to Access or Know

You may have the right to request access to personal information that we hold about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right to Portability

You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, subject to applicable limitations and exceptions.

Managing Communication Preferences

We may send you promotional emails or other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe option included in those emails.

If you opt out of promotional communications, we may still send non-promotional messages, such as communications about your account, bookings, purchases or transactions.

Advertising and Cookie Choices

You may manage certain non-essential cookies and advertising technologies through the cookie preferences available on our website.

You may also adjust your advertising preferences through Meta and your browser or device settings.

Where applicable, you may request that we stop using or disclosing your personal information for targeted or interest-based advertising by:

• changing the cookie preferences on our website;
• using an available privacy choices or data-sharing opt-out page; or
• contacting us using the details provided below.

You may exercise any applicable rights through the options available on the Services or by contacting us.

We will not discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing a request, as permitted or required by law.

You may also be able to designate an authorized agent to submit a request on your behalf. Before accepting such a request, we may require proof that the agent is authorized to act for you and may ask you to verify your identity directly.

We will respond to valid requests within the period required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us using the details provided below.

Depending on where you live, you may also have the right to appeal a decision we make regarding a privacy request or submit a complaint to your local privacy or data-protection authority.

International Transfers

We may transfer, store or process your personal information outside the province, territory or country where you live.

As a result, your information may be subject to the laws of the jurisdiction where it is processed and may be accessible to courts, law enforcement or government authorities in that jurisdiction.

Where required, we will rely on recognized transfer mechanisms or contractual protections for international transfers of personal information.

If we transfer personal information outside the European Economic Area or the United Kingdom, we may rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent safeguards issued by the relevant UK authority, unless the receiving country has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal or regulatory reasons.

We will post the revised Privacy Policy on this website, update the “Last updated” date and provide any additional notice required by applicable law.

Contact Us

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any rights available to you, please contact us:

Country Paws Boarding Inc.
2206 Bradley Avenue
London, Ontario
N6M 1E6
Canada

Phone: +1 519-644-1771
Email: skylar@countrypaws.com