2023 Accessibility Compliance Report

Country Paws Boarding Inc. completed its 2023 Accessibility Compliance Report in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Organization Information

Organization Category: Business or Non-profit
Number of Employees: 20–49 employees
Reporting Year: 2023
Legal Name: Country Paws Boarding Inc.
Business Number (BN9): 862521929

Mailing Address:
Country Paws Boarding Inc.
1766 Wilton Grove Road
London, Ontario
N6N 1M8

Accessibility Compliance Certification

The 2023 Accessibility Compliance Report was certified on October 19, 2023.

Certifier: Becky Strong
Position: Manager, Human Resources
Email: hr@countrypaws.com
Phone: 888-423-0038 ext. 104

The certifier confirmed that the information contained in the report was accurate and that they had authority to bind the organization.

Accessibility Compliance

Customer Service Training

Country Paws Boarding Inc. confirmed that it provides accessibility training to:

• Staff and volunteers
• People involved in developing accessibility policies
• People providing goods, services or facilities on behalf of the organization

The accessibility training includes:

• A review of the purposes of the AODA
• A review of the Customer Service Standards
• How to interact and communicate with people with various types of disabilities
• How to interact with people who use assistive devices
• How to interact with people accompanied by a guide dog or other service animal
• How to interact with people who require the assistance of a support person
• How to use equipment or devices that may assist a person with a disability
• What to do if a person with a disability is having difficulty accessing goods, services or facilities

Temporary Service Disruptions

Country Paws Boarding Inc. confirmed that notice is provided to the public when there is a temporary disruption to goods, services or facilities used by people with disabilities.

Where applicable, notices include:

• The reason for the disruption
• The anticipated duration of the disruption
• A description of available alternative facilities or services, if any

Support Persons

The report confirms that, where a person with a disability may be required to be accompanied by a support person, Country Paws Boarding Inc. follows the applicable requirements before doing so.

This includes:

• Consulting with the person with a disability
• Determining whether a support person is necessary to protect the health or safety of the individual or others
• Determining whether there is another reasonable way to protect health or safety without requiring a support person

Compliance Summary

The responses provided in the 2023 Accessibility Compliance Report indicated that Country Paws Boarding Inc. was in compliance with applicable AODA standards.

Report Filed: 2023
Certification Date: October 19, 2023